Our post on beta readers offered a strategy for soliciting structured feedback before project release. But it didn’t discuss strategies for handling that feedback once it arrives in your inbox.
Reading criticism is hard. After all, writing requires time and self-expression. No matter how professionally oriented, criticism can sting.
But integrating criticism is even harder. It's never easy to judge which critical feedback is useful and which isn’t.
The simplest strategy? Look for repetition.
Repetition can be straightforward. If more than one beta reader (or more than one feedback form) specifies the same weakness, well, it’s a weakness.
But repetition can also be oblique. Consider the beta-reader responses to a question that asked about the translation of SME material into everyday language:
And repetition can be overwhelming. It's no fun to read about the many different problems with your project. Luckily, these can usually be condensed into just one or two actual issues. For example:
Criticism might not be fun, but it's so fruitful. And not just for you. Soliciting critical feedback and then actually (and visibly) using it sets in motion a positive feedback loop that strengthens your project, your team, and your business’s commitment to your organizational end game.
English PhD, former arts administrator, obsessive cook, native East Coaster, and mom to two rabblerousers.
English PhD, former high school teacher, obsessive organizer, native Midwesterner, and mom to three troublemakers.